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Privacy Policy

Privacy Policy

This Privacy Policy explains how Clean Sweep Solutions processes personal data when you use the website, make an inquiry, request a quote, or arrange a cleaning visit. It applies to residential and office cleaning services, including move-in and move-out cleaning, and should be read together with any service-specific information we provide during the booking process.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, prepare and confirm quotes, schedule appointments, coordinate access and handover timing, perform cleaning services, manage payments and invoices, keep service records, maintain the website, handle complaints or follow-up questions, and meet legal, accounting, and security obligations. Where you send property condition photos or similar details, we use them to assess scope and complete the requested service.

Processing is limited to operational, contractual, and compliance needs.
02 · Sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communication tools, appointment handling, payment processing, record storage, or similar operational functions. These parties may process data only for the purposes we specify and are expected to protect it appropriately. We do not sell personal data.

Service providers receive only the information needed to perform their assigned tasks.
03 · Legal basis

Legal Disclosures

We may share personal data with courts, regulators, tax authorities, or other public bodies when required by law, to respond to lawful requests, or to protect our rights, users, or property. We may also disclose information where necessary to establish, exercise, or defend legal claims.

We disclose data to public authorities only when there is a lawful basis to do so.
User Rights

Your Rights

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. You may also raise concerns about how your data is handled and request clarification about the categories of data we process.

Available rights depend on the legal basis and the type of data involved.
Requests

How to Make a Request

To make a request, provide enough information for us to identify the relevant record and understand the scope of the request. We may ask for additional details where necessary to protect privacy and prevent unauthorized disclosure. If a request is complex or repetitive, we may respond within the period allowed by law.

We may need to verify identity before acting on a rights request.
Data Retention

Data Retention

Inquiry and booking records are kept for the period needed to manage the service relationship and any follow-up. Accounting, tax, and contractual records are retained for the periods required by applicable law or for a reasonable period after completion of the service. When data is no longer needed, we delete it or anonymize it where appropriate.

We keep data only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Changes

The updated version will apply from the date it is published unless a different effective date is stated. We may provide a notice on the website or through another reasonable communication method when changes are material.

We may revise this policy when our processing practices, legal duties, or website features change.
GDPR
Regulation

GDPR Overview

Under the GDPR, we process personal data on a lawful basis such as performance of a contract, legitimate interests, compliance with legal obligations, or consent where required. We limit processing to what is relevant for inquiry handling, booking, service delivery, recordkeeping, and website administration.

Regulatory context
Where the GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, users outside it when EU data protection rules are otherwise relevant.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Information Commissioner of the Republic of Slovenia
This section is intended for users whose data is protected by the GDPR.
GDPR-aware data handling

GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable form. If processing is based on consent, you may withdraw consent for future processing. Some requests may be limited where we must keep data for legal, contractual, or security reasons.

GDPR rights are available only to the extent they apply under the law and the facts of the request.
Privacy Office

Contact Information

Email contact
[email protected]
Telephone contact
+386 31 980 726
Postal address
Kozje 38, 3260 Kozje
Privacy contact

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

Depending on how you use the website and services, we may process identification and contact details, property and access information, booking and appointment details, communication records, payment-related information, and limited technical data such as device or browser information. Where relevant to a cleaning visit, we may also process information you provide about the condition of the property, preferred timing, and handover arrangements.

We collect only the data needed to handle inquiries, bookings, and service administration.
02 · Sources

Sources of Data

We receive personal data from website forms, email, telephone calls, and other direct communications. We may also obtain information from appointment coordination, service completion records, and technical logs generated when the website is used. If you provide photographs of a property condition, those images are processed as part of the service request.

Most information comes directly from the person making the inquiry or booking.
03 · Cookies

Types of Cookies

The website may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent. We do not use cookies to collect more information than is reasonably needed for the stated purpose.

We use a limited set of cookies for operation, preferences, and basic analytics where enabled.
04 · Controls

Cookie Controls

You can block or delete cookies through your browser settings. If the website provides a cookie notice or preference tool, you may use it to manage non-essential cookies. Some cookies are necessary for basic site functions and may not be fully disabled without affecting the website’s operation.

Cookie choices can be adjusted through browser settings and, where offered, site controls.